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Please Leave a Message

Archive for June, 2015

Please Leave a Message

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We used to hear this all the time, leave a message after the beep and someone will get back to you as soon as possible.  The beep plays and you leave a short or lengthy message describing what you need and how to reach you.

When you hear that beep now, you hang up.  You call someone else or you text them, hey call me.

Most of us around here don’t even listen to our voicemails (okay, maybe from our mom), but we usually text the person and say what’s up or we give them a call to see what the urgent need is.

As flip phones and landlines become outdated, so does the voicemail.  Your customers don’t want to leave you a message and 80% of them won’t.  They’ll call someone else or forget about what they needed until they come back to the drippy faucet and aren’t running out the door.

When you leave a voice mail you don’t feel like a priority and you may question if they are going to listen to it, since you don’t listen to yours.

Don’t let those thoughts run through your customers heads.  Answer every call or make it easy on yourself and get a live answering service.

Slide to Answer

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Your cell phone gets to go everywhere with you, it is attached to your hip (literally for some people).

Even on vacation, you can’t get a break from the slide to answer screen popping up and disrupting your day.  Or when you are in the middle of checking a very important e-mail or in the middle of Candy Crush the Decline or Accept screen pops up.

Do you remind later and actually remember?  Do you send them a text and defer the message?  Do you answer the call in the middle of what you are doing and hope it was important enough?

Or…do you press decline or just ignore it and let Answer Network answer your calls for you?

If you press decline and know we will answer it, we know you are on top of it!  If not, take 15 minutes and sign up for our free trial.  We will get you the message if it is really important right then or send you a group of your unimportant not urgent messages in the morning or whenever it works for you.

Trust our customers and us, it makes your life easier and keeps dinners, vacations and meetings a little less distracting.

Throwback Thursday: Voicemail

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The voicemail is dying. Some companies are even removing voicemails from their phones as an option for callers.

Have you checked your voicemail box lately?  How many have you not listened to?  Is your cell phone memory clogged because you have voicemails that are just sitting there?

There are some voicemails we check right away…parents, partners, boss, etc.  But others, we let sit there and even forget about.  That is where Answer Network comes in.

You never have to listen to a voicemail again.  They are delivered to you and even filtered by us!  Answer Network can text you, fax you, or e-mail your messages to you when you want them or immediately.  The messages you don’t want (the solicitors) you never have to see.  They don’t clog up your e-mail, voicemail, or text message notifications.

Clear the notifications and sign up for Answer Network. Let us help!

Answering Service Question: Answering Service Setup?

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Q: How do I sign up with Answer Network?

A: You have several choices!  You can call us at 1-800-769-7170 or e-mail us at hello@answernetworkllc.com.  You can also fill out this form to have us give you call to get you signed up.

Signing up takes about 15 minutes, we make answering service setup easy.  You tell us how you want your calls answered and your messages delivered.  We need some simple company information too.  After that, we get you your forwarding number and set up your account in our system.

Really, that is it!  You can start forwarding your calls later that day and get back to work or take a vacation.

We know you’ll love it, that’s why we offer a free trial!  Sign up now for your 2 week free trial with the code Summer2 and give us a call at 1-800-769-7170.  We really can’t wait to answer your calls!

The Cost of a Call

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When a customer calls, you stop working and answer the call.  You stop the project or the task and take a call.  The call lasts a couple minutes, you hang up and spend a minute or two writing down the messaging or e-mailing it to the correct person.

Then what?  You spend a few minutes remembering where you were in the task or you start working on the new task from the call.  Maybe you remember something else that you were supposed to work on and you start that up.  How many valuable minutes did you just lose?

Did you know 60% of your incoming calls are less important than the task they are interrupting?  Really!  We couldn’t believe it either.

That call just took up a lot more of your time than you were expecting it to and if you are working on a deadline or schedule…well then it really became an inconvenience.

Answer Network’s answering service can let you focus on the tasks and not the calls.  Starting at $1.60/day, you can have someone else answer your calls and deliver the messages to you.

Some messages may have an urgent deadline and we can get those e-mailed, texted or even call you immediately.  But for the quick questions, let us answer them.   Let us tell the solicitors that you aren’t interested so that you can stay focused.

Stay uninterrupted for 2 weeks on us, call 1-800-769-7170.

We Help You: Small Business Answering Service

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So you own a small business?  Most likely, you are wearing too many hats.  Running the business, the finances, answering the calls, checking on operations, planning ahead, and handling anything that comes up along the way.

You really do need more time in the day, we can’t make the days longer, but we can answer your calls. Small business answering service We are your small business answering service.  When we answer your calls, your customers speak to a live person every time!  Our operators are trained on your account to make sure they are answering them with the correct greeting, taking down the right information or providing them with the correct answers, and delivering your messages how you want.

This means that every time you would usually have to stop what you are doing to talk to a customer, we have you covered.  The operators we hire are trained in customer service and proper call escalation.  Answer Network understands that your business is very important to you and we treat your customers as our own, because we value your business.

When your customer calls in, they won’t know the difference.  You tell us what to say.  Do you need us to give directions to your place of business? Provide hours? Give out prices?  Schedule appointments? We can do it all.  Think about how much time that gives you in the day to do the marketing, the sales, and all of the other work.

Let us help you!  Try 2 weeks on us, 14 days of not answering a call…only receiving messages and doing what needs to be done.  Start now!

Answering Service Question: How do I get my messages?

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Answer Network QuestionQ: How do I get my messages?

A: However you want!  Answer Network works with your needs to get you your messages.  We work with you to figure out the best way to get your messages to you.

Some of our customers prefer to get their messages immediately as they come through.  That is completely possible!

Other customers ask for them to come in all at once in the morning, we can do that too.

Want some messages to come to you immediately and others in the morning or afternoon, totally doable.

Text, e-mail, call, fax, web portal, app, we have you covered.  The messages come to you when you want them to and how you want them to.  Answer Network specializes in custom escalation plans for your messages.  We pride ourselves in making sure that calls are able to have different priority levels and different message deliveries depending on those priority levels.

We work hard to make sure that you can get more done in the day and leave the answering to us.  Think of Answer Network as a filter, we take all of the calls for you and depending on the urgency of the call, hand it off to the right person or save it for later.

Call us today to find out how we can customize your messaging and answering needs.  1-800-769-7170 (don’t forget to ask for your free trial).

Frequently Asked Questions

Still have some questions? Check out our frequently asked questions page for answers.