call Archives - Answer Network

The Cost of a Call

Posted June 9, 2015 by Rachel May

When a customer calls, you stop working and answer the call. You stop the project or the task and take a call. The call lasts a couple minutes, you hang up and spend a minute or two writing down the messaging or e-mailing it to the correct person.

Then what? You spend a few minutes remembering where you were in the task or you start working on the new task from the call. Maybe you remember something else that you were supposed to work on and you start that up. How many valuable minutes did you just lose?

Did you know 60% of your incoming calls are less important than the task they are interrupting? Really! We couldn’t believe it either.

That call just took up a lot more of your time than you were expecting it to and if you are working on a deadline or schedule…well then it really became an inconvenience.

Answer Network’s answering service can let you focus on the tasks and not the calls. Starting at $1.60/day, you can have someone else answer your calls and deliver the messages to you.

Some messages may have an urgent deadline and we can get those e-mailed, texted or even call you immediately. But for the quick questions, let us answer them. Let us tell the solicitors that you aren’t interested so that you can stay focused.

Stay uninterrupted for 2 weeks on us, call 1-800-769-7170.

The Importance of a Call

Posted May 29, 2015 by Rachel May

With our tools and our help, we can give your more time in the day to focus on the tasks that only you can complete (and hopefully more time to sleep). On average, people spend more than an hour per day on the phone. Did you know that 60% of the incoming calls you are answering are less important than the work they interrupt?

But what about the 40% that are potential leads? Which calls do you end up answering?

Answer Network can answer all of your calls or just the calls when you are super busy. The next call may be a lead or it may be a solicitor, but you can’t take the chance of missing it.

Here at Answer Network, we answer calls within the first 2 rings. That means your customers speak to a live friendly person quickly and feel heard. They don’t have to leave a voice-mail or call back.

For the unimportant calls you can have us just email them to you every morning or evening (or both). However, for the important calls we can text, email and call you to make sure that call gets the attention it deserves.

With over 37 years of answering calls and escalating them properly, we know what we are doing. We take pride in every call we answer and serving as a part of your company. Let us help your business get more done in less time and you get more time back in the day.

Want to try out a free trial? Call us at 1-800-769-7170.

The Cost of a Call

Posts Tagged ‘call’

The Cost of a Call

The Importance of a Call

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