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Okay, now where was I?

Archive for the ‘Your Answering Service’ Category

Okay, now where was I?

Posted by Rachel May

Research has shown that telephone calls are the single biggest distraction people face in the workplace.

Answering the call isn’t what the actual problem is though. When you are constantly interrupted, it breaks your momentum. The time wasted isn’t the actual time it takes the answer the call, it’s all the time it takes to get yourself back in the groove you were just ripped from.  When you have a deadline or really need to focus and you are being bombarded with calls, this can be a serious drain on the productivity of everyone in your office.

Your answer to this problem is Answer Network.  We field your calls and customize your account to fit your needs.  We will know when to transfer a call or when to e-mail or text it to you.

This means that when you need to concentrate on something important, you only have to handle high priority calls!  Which in turn, means less interruption and the feeling of getting things accomplished at the end of the day.

To-Do or not To-Do

Posted by Rachel May

The never ending to-do list.  You can’t keep up with it and you can’t really delegate it all.  You have a way to do things and training someone to do the things you need done, would take more time than it would be worth.

Answer Network can’t do it all, we know you do some things better.  However, we have mastered one thing.  We are the experts at telephone answering. Answering calls is all we do.

Ever in the middle of one of your many to-do items when you get a call, a request, a need.  Then you go back to your work and can’t remember what you were in the middle of?  We get it.  You need a filter.

Meet your filter.  Answer Network works as your receptionist.  We can call you for the urgent things and just e-mail you later about the little things.  It takes 15 minutes to set up and you can change or tell us more whenever you want.

We are flexible and work around what you need.  Get started whenever you are ready and get back to your to-do list.

Slide to Answer

Posted by Rachel May

Your cell phone gets to go everywhere with you, it is attached to your hip (literally for some people).

Even on vacation, you can’t get a break from the slide to answer screen popping up and disrupting your day.  Or when you are in the middle of checking a very important e-mail or in the middle of Candy Crush the Decline or Accept screen pops up.

Do you remind later and actually remember?  Do you send them a text and defer the message?  Do you answer the call in the middle of what you are doing and hope it was important enough?

Or…do you press decline or just ignore it and let Answer Network answer your calls for you?

If you press decline and know we will answer it, we know you are on top of it!  If not, take 15 minutes and sign up for our free trial.  We will get you the message if it is really important right then or send you a group of your unimportant not urgent messages in the morning or whenever it works for you.

Trust our customers and us, it makes your life easier and keeps dinners, vacations and meetings a little less distracting.

The Cost of a Call

Posted by Rachel May

When a customer calls, you stop working and answer the call.  You stop the project or the task and take a call.  The call lasts a couple minutes, you hang up and spend a minute or two writing down the messaging or e-mailing it to the correct person.

Then what?  You spend a few minutes remembering where you were in the task or you start working on the new task from the call.  Maybe you remember something else that you were supposed to work on and you start that up.  How many valuable minutes did you just lose?

Did you know 60% of your incoming calls are less important than the task they are interrupting?  Really!  We couldn’t believe it either.

That call just took up a lot more of your time than you were expecting it to and if you are working on a deadline or schedule…well then it really became an inconvenience.

Answer Network’s answering service can let you focus on the tasks and not the calls.  Starting at $1.60/day, you can have someone else answer your calls and deliver the messages to you.

Some messages may have an urgent deadline and we can get those e-mailed, texted or even call you immediately.  But for the quick questions, let us answer them.   Let us tell the solicitors that you aren’t interested so that you can stay focused.

Stay uninterrupted for 2 weeks on us, call 1-800-769-7170.

Completely Customized

Posted by Rachel May

Answer Network’s telephone answering services can be completely customized for your needs.  Your business deserves a plan that is personalized to fit your needs.  We have basic packages to start the thinking process, but when you sign up for your free trial we can create your perfect plan.

When you sign up for a free trial we start by customizing how your calls are answered.  Your greeting is made to fit your needs, we can even take down different information depending on what type of call it is.

What messages you receive, how you receive your messages and when you receive them is all up to you too.  Our operators are an extension of your business and we take a lot of pride in that.

The reporting is created to help you understand your calls and your business more.  Guess what that means?  It is customized too!  Want to see averages or every call?  How long are your calls?  When are your calls?  Just tell us what you want to know and we can help.

Call Answer Network today to learn more about how we can customize your answering service to represent you better, 1-800-769-7170.

Why a Live Answering Service?

Posted by Rachel May

A live answering service gives your customers the attention they deserve without interrupting your work.  Answer Network’s answering gives you the flexibility of having a receptionist without the cost.

When you leave the office for lunch, a meeting, or can’t get in because of weather, just forward your calls to us.  Answer Network’s live agents can answer your phone calls 24/7 and deliver your messages how and when you want them.

Don’t worry about checking a voice mail or keeping up with the incoming calls, we have you covered.  The flexibility of Answer Network gives you the upper hand on the competition.

Frequently Asked Questions

Still have some questions? Check out our frequently asked questions page for answers.